Privacy Policy

EduIgnite is a school management platform used by schools in Cameroon. It is run from Bamenda, Cameroon. In this policy, “EduIgnite”, “we” and “us” mean the team that operates the platform, this website, the EduIgnite apps and the EduIgnite AI bot on Telegram.

You can reach us about anything in this policy at eduignitecmr@gmail.com.

For schools. A school that uses EduIgnite decides what information it records about its students, parents and staff (for example class lists, marks, attendance and fee records) and why. The school is responsible for that information and for having the right to use it, including the consent of parents or guardians for students under 18. We store and process it on the school’s behalf and only to run the platform for that school. Questions about these records are best sent to the school first; we will help the school answer them.

On our own account. We are responsible for the information we collect for our own purposes: messages sent through this website, requests for a school account, EduIgnite Academy accounts, AI assistant and AI credit records, the Telegram bot, payments made to EduIgnite, and stories submitted for publication.

We collect only what each feature needs:

We do not use advertising or analytics trackers, and we do not build profiles of visitors for marketing.

• To run the platform for schools, on their instructions.
• To reply to your messages and to review and set up school accounts.
• To answer AI questions and to count and charge AI credits.
• To take payments, issue receipts and handle refunds.
• To publish stories, but only those whose authors agreed to publication and that our team approved.
• To keep the platform secure, prevent misuse and fix problems.
• To meet our legal obligations, for example keeping payment records.

Cameroon’s Law No. 2024/017 of 23 December 2024 on personal data protection sets out when personal data may be used. We rely on your consent (which is why our forms ask for it), on the instructions of your school for school records, or on a legal obligation. You can withdraw consent at any time by writing to eduignitecmr@gmail.com; this does not affect what was done before you withdrew it.

Most students on EduIgnite are under 18. Under Cameroonian law, using a minor’s personal data needs the consent of a parent or legal guardian. Schools are responsible for obtaining that consent for the records they keep and for any photo of a student they publish.

If you are under 18, please ask a parent or guardian before you create an EduIgnite Academy account or use the EduIgnite AI bot on Telegram. If you believe a child’s data has been given to us without the right consent, write to eduignitecmr@gmail.com and we will look into it and remove it where appropriate.

When you ask the EduIgnite AI assistant a question, the question (and any photo of it you send) is passed to our AI provider, Groq, to produce the answer. Photos are used only to answer that question and are not kept by EduIgnite afterwards. The text of your questions and answers is kept in your account history.

Please do not put sensitive personal information, such as health details, in your questions. AI answers can be wrong: check important answers with a teacher.

We do not sell personal data. We share it only with the service providers that run parts of EduIgnite for us, and only what each one needs:

Inside a school, people see only what their role allows: for example, parents see their own children’s records. We may also disclose information when the law requires it, for example on a valid order from a Cameroonian court or authority.

Our main servers are in the United States, and some providers above work from other countries. Cameroonian law requires that personal data sent abroad keeps an adequate level of protection, and provides for authorisation of such transfers by the personal data protection authority. We choose providers that protect data with encryption and access controls, and we will complete the formalities the authority requires as its procedures come into effect.

• School records: for as long as the school uses EduIgnite. When a school leaves, we delete its records or hand them back, as the school chooses, unless the law requires us to keep something longer.
• Messages from this website and account requests: for as long as needed to deal with them, and no longer than two years.
• Payment records: for as long as accounting and tax rules require.
• AI history and Telegram conversations: until you, or your school, delete them, or the account is closed.
• Server logs: for a short period, then they are deleted.

• Every connection to EduIgnite is encrypted (HTTPS).
• Our database is encrypted at rest.
• Stored files are kept in private storage and are shown through short-lived links, not public addresses.
• Passwords are stored only in hashed form, never in plain text.
• Access inside a school follows each person’s role.

No system is perfectly secure. If a breach puts your data at risk, we will inform the personal data protection authority without delay, as Cameroonian law requires, and tell the people affected.

You can ask us to:

• tell you what personal data we hold about you, and give you a copy;
• correct data that is wrong or incomplete;
• delete your data, where we are not required to keep it;
• stop using your data, or withdraw a consent you gave;
• remove a story or post of yours from the website.

Write to eduignitecmr@gmail.com. We may ask you to confirm who you are, and we will answer within one month. For records kept by your school, we will pass your request to the school and help it reply. You may also complain to Cameroon’s personal data protection authority.

We store only what is needed to keep you signed in, remember your language and let the apps work offline. We use no advertising or analytics cookies. The Cookie Policy lists everything.

When we change this policy we update the date at the top of this page. If a change affects how we use your data in an important way, we will also tell users inside EduIgnite before it takes effect.