Refund Policy

This policy covers payments made to EduIgnite: AI credits, platform subscriptions, school subscriptions, app purchases and EduIgnite Offline licence renewals. These are paid by mobile money through our payment provider, Fapshi.

School fees are paid to your school, not to EduIgnite. For a refund of school fees, please ask the school.

• You were charged but the payment failed, or you were charged twice for the same thing.
• You were charged the wrong amount (we refund the difference).
• You paid, but what you paid for was never provided, for example credits that never reached your account.

• Purchased credits that you have not used can be refunded if you ask within 14 days of buying them. If you have used some of them, we refund the part you have not used.
• Credits that have already been used are not refunded.
• Free daily credits are a gift, have no cash value and cannot be refunded.

• If you ask within 14 days of paying, and the school account, user account, app or licence the payment is for has not yet been set up or activated, we refund it in full.
• After that, if EduIgnite cannot provide the service you paid for, we refund the part of the period that you could not use.
• We do not refund a subscription part-way through its period because you changed your mind.

Write to eduignitecmr@gmail.com and include:

• your name, and the school or account the payment was for;
• the mobile money number you paid from;
• the date and the amount;
• the transaction reference from your payment message, if you have it.

We will reply to tell you whether the refund is approved. Approved refunds are paid back to the mobile money number the payment came from, within 30 days of approval. We do not charge any fee for a refund.

This policy does not reduce the rights you have under Cameroonian law, including Law No. 2011/012 of 6 May 2011 on consumer protection. If you disagree with a refund decision, write to us and we will look at it again; see also our Terms of Use.